Case Study: Milliman achieves a modernized personalized survey experience with Ugam and Qualtrics

Milliman - Customer Case Study

Milliman, a provider of analytics and actuarial services, needed to significantly upgrade its 15-year-old proprietary benefits benchmarking platform to deliver more relevant client insights. Their existing survey providers were inadequate for their complex needs, so they selected the Qualtrics platform, which required extensive customization to meet their unique requirements for data handling and user experience. They leveraged the expertise of vendor Ugam, a premier Qualtrics Partner, to manage this complex transition.

Ugam applied its deep technical and Qualtrics expertise to customize the platform, incorporating better graphics, integrating incentive management and benchmarking tools via APIs, and enabling precise data tracking and user access controls. The solution provided Milliman's clients with data in a more consumable format and improved survey management tools. The updated platform was met with positive feedback from clients, who noted the modernized survey would help them differentiate themselves from competitors.

Milliman