Case Study: a global consulting agency achieves faster, more efficient project delivery with Ugam

Global Consulting Agency - Customer Case Study

A global consulting agency specializing in brand engagement and communications research partnered with Ugam to optimize its operational execution. While their existing partnership had delivered successful results, the processes were laborious and required significant refinement to improve efficiency, reduce costs, and provide faster client insights.

Ugam implemented a strategic five-step approach using Lean Six Sigma methodologies to analyze and overhaul the agency's operations. The solution involved identifying inefficiencies, automating manual processes, building a new action plan with SOPs, and establishing a governance model with monthly reviews. The results were substantial, including error-free projects increasing to 99.5%, on-time delivery rising to 99.8%, and the consistent achievement of one-day turnaround times for key tasks, leading to considerable cost savings and higher margins for the client.