Case Study: MLC School streamlines aquatic centre bookings and parent access with Udio

MLC School saves 8 hours and boosts customer satisfaction 15% with Udio

MLC School, a school in NSW with a community aquatic center, faced challenges with manual administrative processes and a lack of an online portal for parents to view their children's progress and manage bookings. Their previous vendor provided slow support. They sought a more responsive system and chose to implement Udio's customer portal.

Udio provided a user-friendly system that automated tasks and gave parents direct access to manage bookings and view progress. The onboarding process was smooth and required minimal staff training. As a result, Udio saved the MLC School staff a significant amount of time previously spent on manual administration, allowing them to focus on other business tasks. The staff and parents were very happy with the change.

MLC School