Case Study: John Carew Swim School streamlines payments and improves customer experience with Udio

John Carew Swim School saves 8 hours and lifts customer satisfaction 15% with Udio

John Carew Swim School, a family-run business in Brisbane, faced significant administrative challenges from managing enrollments and payments manually. This outdated process caused long queues at reception, customer frustration, and a heavy workload for staff. Seeking to modernize, owner David Carew needed a flexible online payment system that could integrate with his booking software without forcing customers into direct debit arrangements.

Udio provided a comprehensive solution with its online payment system and integrated customer portal, which also handled student achievement tracking. The cloud-based platform eliminated the need for local backups and provided access from anywhere. The implementation of Udio saved the business eight hours per week on average, led to a 15% uplift in customer satisfaction and engagement, and resulted in a 100% reduction in debt collection efforts.

John Carew Swim School