Case Study: State Swim streamlines swim class booking and improves customer service with Udio

How an enterprise swim school saved $120,000 per year in staff savings and improved admin efficiencies across their 18 sites

State Swim, a multi-location swim school operator in Australia and Singapore, faced the challenge of a server-based booking system that could no longer support its growth. Their legacy system lacked the responsive design and sophisticated payment functionality required to serve their diverse customer base effectively. They needed a new solution and chose to implement the cloud-based booking software from Udio.

Udio provided a cloud-based platform that enabled State Swim to manage operations across all its locations seamlessly. The solution offered powerful reporting, customer relationship management tools, and online payment processing. This implementation led to significant results, including saving eight hours of administrative time on average, a 15% uplift in customer satisfaction and engagement, and a 100% reduction in the need for debt collection.

State Swim

Ben Robertson

Chief Operating Officer