Case Study: Lyft achieves scalable onboarding and company-wide skills development with Udemy for Business

How Lyft Gets Employees the Skills they Need and Ensures Engagement with The Whole Company

Lyft, the San Francisco–based ride‑sharing company, was growing rapidly and struggling to scale onboarding and training. With new hires arriving with varied skillsets and limited budget for programs without clear ROI, training was inconsistent—managers received a half‑day session and then little ongoing development—so Lyft needed a focused, repeatable way to upskill employees and align teams.

Udemy for Business provided a company‑wide learning platform and custom courses that broke down silos and supported cross‑functional development (e.g., marketers learning to code, engineers learning project management). Managers assign classes and track progress, new hires use a standardized onboarding curriculum, and Lyft University incentives drive adoption. The result: more consistent, scalable onboarding, higher engagement in ongoing professional development, and stronger retention.

Lyft

Lisa-Maree Wallace

Head of People Operations