Case Study: Pitney Bowes achieves tailored, high-engagement employee development with Udemy for Business

Delivering Highly Relevant Training Shows a Commitment to Employees’ Professional Development

Pitney Bowes, a global technology company, needed a better way to train its distributed, specialized engineering workforce. Traditional instructor-led programs were costly, logistically difficult, and often irrelevant to many roles, so HR lead Tanya Gupta sought a solution that could deliver tailored, consistent, high-quality learning to each technical role.

Udemy for Business let engineers choose role-specific courses, access content indefinitely, and validate learning with end-of-course quizzes, while also offering management and data analytics topics and the option to create custom courses. Adoption hit 84% (top learners averaged 16 hours), improving employee satisfaction, management trust, ROI, and enabling engineers to apply new skills directly to product development.

Pitney Bowes

Tanya Gupta

HR Business Partner