Case Study: Century 21 improves agent quality, growth, and productivity with Udemy for Business

Century 21 Improves Agent Quality, Growth, and Productivity in a People-first Business

Century 21, founded in 1971, is the largest global residential real estate network with about 6,900 franchised offices across 78 countries. As technology changed how agents, brokers and managers must operate, the company needed a scalable way to make its C21 University training accessible worldwide to improve agent quality, growth and productivity so consumers receive exceptional service.

Century 21 selected Udemy for Business to integrate proprietary courses into its existing program, launching a 9‑week blended course for brokers and managers (with coaches as curators) and a 4‑week on‑demand CREATE21 program for new agents. The platform expanded global access, enabled just‑in‑time learning and faster ramp‑up, and improved collaboration, coaching and overall agent performance and productivity.

Century 21

David Birnbaum

VP of Learning