Case Study: The Royal Navy improves uniform ordering and employee satisfaction with Ucommerce

The Royal Navy boosts employee engagement with Ucommerce in 12 weeks

The Royal Navy faced significant challenges with employee satisfaction and retention. As a large, traditional organization, it needed to transform its digital services to better support its personnel. Digital agency Great State partnered with Ucommerce to address a specific pain point: a frustrating, analogue process for ordering uniforms.

Ucommerce was implemented to create a streamlined, e-commerce style uniform ordering service within the MyNavy app. The solution included features like a sizing tool, stock transparency, and click-and-collect. This resulted in a highly efficient process, with the new service becoming a crucial feature of an app used monthly by 72% of the Navy's personnel from 27 countries worldwide.

The Royal Navy