Case Study: Large Energy Company achieves unified SSO and Delegated ID for streamlined customer access with Ubisecure

Large Energy Company - Customer Case Study

Large Energy Company, a provider of electricity and district heating with more than 450,000 customers, faced a fragmented digital experience where each service required a separate login and repeated identity verification. To simplify access for both corporate and private clients, the company engaged Ubisecure and adopted Ubisecure’s Single Sign-On (SSO) solution (along with Delegated ID and multifactor/social authentication options).

Ubisecure implemented a unified SSO, bank authentication MFA options and social login, plus self-registration and Delegated ID for role-based access so users keep one set of credentials and can select appropriate roles when acting on behalf of others. The Ubisecure deployment delivered a more intuitive customer experience, significant time and cost savings from increased self-service and fewer password resets, stronger data/security controls and compliance support for GDPR and the Electricity Market Act.