Case Study: Sling Broadband achieves 99.999% uptime and broader coverage with Ubiquiti airMAX

Honing a Competitive Edge in a Demanding Wireless Market

Sling Broadband, one of the largest wireless ISPs in North America serving over 9,000 customers across 30+ regional markets and 5,000+ square miles, needed carrier‑grade equipment that combined disruptive pricing with rugged reliability for Miami’s harsh, humid, lightning‑prone environment. To meet a strict reliability goal (a 99.999% uptime guarantee) and maintain low customer pricing, Sling evaluated multiple vendors and selected Ubiquiti products — notably airMAX radios with airOS, airView, TOUGHCable and airOS SDK integration — to replace legacy infrastructure.

After trials Sling deployed Ubiquiti at scale (5,000+ NanoStation devices, 500+ NanoBridge devices and 3,000+ Rocket radios with RocketDish/Sector antennas), integrating proprietary enhancements via the airOS SDK and using Ubiquiti tools for fast alignment and protection. Ubiquiti’s solution delivered the reliability and performance Sling required, supporting mission‑critical event coverage (Super Bowl, Volvo Ocean Race, Ford 400), enabling near‑carrier uptime guarantees, driving growth across markets, and contributing to an almost 99% customer retention rate while giving Sling Broadband the competitive edge to expand further.

Sling Broadband

Addiel Lopez

CEO and Co‑Founder