Case Study: ARC Hospitality improves rapid COVID-era staffing and communication with Ubeya

ARC Hospitality cuts staffing response time to under 3 minutes with Ubeya

ARC Hospitality, a UK-based event staffing agency, faced an extreme challenge when the COVID-19 pandemic caused a 95% drop in events, halting its core business. With urgent new staffing needs emerging at testing centers and hospitals, ARC required a flexible system to manage rapid, last-minute changes and communicate with its 12,000+ workers efficiently. They turned to their existing workforce management system from Ubeya to navigate this crisis.

Ubeya's platform provided the solution with its powerful communication tools, enabling ARC to send instant push notifications to thousands of workers simultaneously to fill urgent shifts. This replaced slow, manual processes like email chains and texts, reducing the time to communicate a change from hours to under three minutes. The result was a streamlined operation that allowed ARC to adapt swiftly, keep its staff informed and connected, and successfully pivot to new staffing demands during the pandemic.

ARC Hospitality