Case Study: Trigo achieves consistent checkout-free retail QA with Ubertesters

TRIGO maintains quality across 200+ markets with Ubertesters

The customer, TRIGO, a technology company providing autonomous checkout-free retail experiences, faced the challenge of validating its complex platform in live physical store environments across multiple markets. This required real-world testing with genuine transactions to ensure billing accuracy and receipt delivery, a task beyond the scope of standard lab testing. To address this, TRIGO partnered with the vendor Ubertesters to implement its real-user testing and mystery shopping services.

Ubertesters deployed a comprehensive solution where its global network of testers physically visited TRIGO's stores to conduct real purchases, replicating natural shopping behavior to validate the entire customer journey. This program successfully identified and resolved critical friction points in billing and post-purchase flows before they impacted real customers, ensuring a consistent experience across all locations. The engagement helped TRIGO reduce risk and protect its customer experience with minimal internal resource expenditure.

TRIGO