Case Study: Cricket Wireless achieves real-world device validation with Ubertesters Friendly User Testing

Cricket Wireless validates device performance in 28 days with Ubertesters

Cricket Wireless, a telecommunications provider, faced challenges validating new mobile devices for retail release. Their internal lab testing could not replicate real-world network conditions or capture long-term performance issues. They partnered with Ubertesters to implement a Friendly User Testing (FUT) program to overcome these limitations and gather reliable, real-user data.

Ubertesters managed a 28-day program where thirty users across the U.S. used the devices as their primary phones. This solution provided Cricket with structured daily feedback on real-world performance and connectivity. The insights gained enabled data-driven device acceptance decisions, identified issues missed in lab tests, and built so much confidence that it led to nine additional projects with Ubertesters over the next three years.

Cricket Wireless