Case Study: PhoenixNAP achieves faster onboarding and billing automation with Ubersmith

PhoenixNAP - Customer Case Study

PhoenixNAP, a global IT services provider in cloud and hosting, needed a robust business management system to support a fast-growing and diverse customer base. As the company expanded from colocation into bare metal servers and VMware-based cloud services, it required a secure platform that could handle customer onboarding, billing, and operations efficiently. PhoenixNAP chose Ubersmith’s software business management suite to meet these needs.

Ubersmith helped PhoenixNAP automate workflows, billing, inventory tracking, and reporting, enabling the company to bring customers online within hours and even deliver 200 bare metal servers within 24 hours. The results included a 25% reduction in accounting lookups, over 5 hours saved per week on manual reporting, and a 12.5% time savings per accounting employee. Ubersmith also enabled flexible payment options and better inventory visibility, supporting PhoenixNAP’s continued growth and customer service goals.

PhoenixNAP

Ian McClarty

President & CEO