Case Study: Atlantic Metro Communications achieves 20% cost savings with Ubersmith

Atlantic Metro Communications - Customer Case Study

Atlantic Metro Communications, a managed service provider delivering cloud computing, network connectivity, and secure data center services, needed a more efficient way to run its growing business. After relying on an in-house billing and customer tracking system, the company struggled with disconnected processes for device management, ticketing, and other critical operations, creating costly manual work and limiting scalability. Ubersmith was chosen to help unify these functions in a single platform, with a focus on automation and integration.

With Ubersmith, Atlantic Metro Communications automated bandwidth billing, order processing, ticketing, and customer lifecycle management across one interface. The company eliminated manual recounts, improved fulfillment speed, and gained new upsell opportunities such as device monitoring. The results included at least 20% savings in overhead costs, faster revenue growth, and the ability to scale without adding staff, while also improving the customer experience.

Atlantic Metro Communications

James Cornman

Chief Technology Officer and Co-Founder