Case Study: Jacks Urban Eats adds delivery and improves customer service with Uber Eats

Jacks Urban Eats adds delivery in days with Uber Eats

Jacks Urban Eats, a long-established restaurant chain, faced challenges with a slow, outdated point-of-sale (POS) system that created operational inefficiencies and prevented them from offering the online ordering and delivery services their customers increasingly demanded. Their legacy system and previous third-party delivery integrations were plagued with difficulties, outages, and poor support, which risked disappointing their loyal customer base.

By implementing the Toast POS system and its seamless integration with Uber Eats, Jacks Urban Eats was able to modernize its operations. Using Uber Eats' self-signup flow through Toast, they added delivery services quickly without complex coding. The solution eliminated technical issues and downtime, allowing the restaurant to expand its business seamlessly. This provided the convenience customers wanted, improved customer service, and resulted in a significant increase in orders.

Jacks Urban Eats