Case Study: Weldom achieves 96% increase in profile views with Uberall

Weldom Leverages the New Customer Journey and Increases Profile Views by 96%

Weldom, the French DIY retailer with 200 stores, faced the challenge of keeping local listings accurate across many platforms while enabling franchisees to manage listings and respond to reviews. To address this, Weldom turned to Uberall and its centralized cloud platform, including Uberall Engage, to meet customers at every point of the new mobile-driven customer journey and improve local engagement.

Using the Uberall platform, head office and franchisees now update listings and opening times in one click, manage reviews with localised responses, and monitor performance across locations. Within weeks Weldom saw a significant uptick in online interactions — profile views increased by 96% and clicks on directions and website rose by 47% each — greater store autonomy, faster review responses, and improved local reputation thanks to Uberall.

Weldom

Sarah Lardemer

Digital Project Manager