Case Study: Baloise Achieves 92% Review Response Rate with Uberall

Baloise Streamlines Engagement With AI-Powered Review Management

Baloise, a leading Swiss insurance and financial services provider with more than 100 locations across Germany, France, and Italy, needed a better way to manage customer reviews and maintain a consistent brand presence across multiple languages and sub-brands. Using Uberall’s Review Management solution, the company aimed to simplify engagement and improve communication across all locations.

With Uberall, Baloise centralized review workflows and used AI-powered response suggestions to help local teams reply faster and more professionally in the right language. The results included a 92% review response rate, 93% profile completeness across 102 locations, a 96% visibility score, and a 16% increase in website clicks, along with more map impressions and direction clicks.

Baloise

Loïc Keiflin

Online Marketing Manager