Case Study: Ryder achieves 100,000+ rides and lower costs with Uber for Business

Ryder surpasses 100,000 rides and cuts cost-per-unit 4.7% with Uber

Ryder, a fleet management solutions company, faced significant inefficiencies and high costs when transporting its drivers and technicians to customer locations or providing rides for its own customers. This process often required a second employee or a loaner vehicle, doubling the miles traveled. To address this challenge, Ryder partnered with vendor Uber and utilized its Uber for Business API integration.

The solution involved a deep API integration that connected directly with Ryder's legacy systems for billing and single sign-on. This allowed Ryder staff to seamlessly request, manage, and pay for rides through a centralized dashboard. The results were substantial: over 100,000 rides facilitated since 2017, a 4.7% reduction in total cost-per-unit, and an average trip length of 21 miles. Vendor Uber provided Ryder with critical ride-level data, leading to improved productivity, significant time savings for staff, and higher customer satisfaction rates.

Ryder