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102 Case Studies
Case Study: DEW21 achieves a scalable, user-friendly digital platform with TYPO3
A TYPO3 Case Study
DEW21 improves self-service and boosts conversion with TYPO3
Dortmunder Energie- Und Wasserversorgung GmbH (dew21), a German municipal utility, needed a high-functioning digital platform to meet the requirements of its diverse customer base and integrate complex business processes. The challenge was to create a scalable solution that combined functionality, accessibility, and a renewed brand identity.
The solution was implemented by TYPO3 CMS, leveraging its flexibility and scalability to develop a new platform with integrated services like a digital customer center and an online service point. The results for dew21 included significantly higher conversion rates, improved user-friendliness that reduced support workload, and an increased self-service rate, all supported by a future-proof architecture.
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