Case Study: STEF improves customer service efficiency with Typewise

STEF boosts customer service efficiency with Typewise AI

STEF Italy, a division of the European temperature-controlled logistics leader, sought to improve the efficiency of its customer service operations. The challenge was to handle recurring operational requests from clients faster without compromising the high quality of support. To address this, STEF's innovation department evaluated and selected the Typewise AI assistant.

The solution involved integrating Typewise directly into the team's Salesforce environment. This provided agents with automated, context-aware response suggestions and a multilingual grammar checker, all accessible within their existing workflow. By using Typewise, the customer service team saved time, maintained professional messaging, and could focus more on complex tasks, leading to significant gains in productivity and performance.

STEF