Case Study: Iveco accelerates breakdown assistance with Typewise AI

Iveco automates 25% of support drafting with Typewise

Iveco, a global manufacturer of commercial vehicles, faced significant challenges in its Customer Uptime Center, which handled over 110,000 multilingual support tickets annually. The existing tools produced errors with automotive jargon, slowing down resolution times and affecting customer satisfaction. To overcome this multilingual complexity, Iveco turned to Typewise for an AI-driven solution.

Typewise implemented its AI Assistant, which combined domain-specific language models with a centralized snippet library and context-aware text predictions. This solution automated more than 25% of the manual drafting and translation workload. The result was faster, more accurate communication across 10 languages, allowing agents to focus on solving complex issues and significantly improving efficiency.

Iveco