Case Study: DPD achieves over 25% efficiency gains with Typewise AI text prediction

Increase productivity with AI text prediction

DPD Switzerland sought to improve the quality and speed of its written customer service communications while handling inquiries in multiple languages. To address this challenge, they partnered with Typewise and implemented its AI text prediction software.

Typewise’s solution integrated as a browser extension into DPD’s existing systems, offering sentence suggestions, spell-checking, and text snippets. The AI was trained on past communications and featured automatic language recognition. This implementation by Typewise led to a 20-30% time saving per email response and increased overall team efficiency by over 25%.

DPD

Roman Rotenfluh

Senior Project Manager