Case Study: Planzer achieves 17% efficiency boost with Typewise AI Communication Assistant

Increase customer satisfaction with AI

Planzer, a Swiss logistics company, sought to enhance its customer service efficiency and quality. They partnered with the vendor Typewise to implement its AI Communication Assistant, aiming to improve agent productivity and communication consistency.

Typewise provided an AI-powered tool that offered agents real-time suggestions, customized text snippets, and error-checking features in multiple languages. This solution resulted in a 17% increase in efficiency, saving approximately 210 work hours per month and generating over 45,000 automated quality enhancements for Planzer.

Planzer

Shantal Heiniger

Deputy Head of Customer Service and Innovation Project Leader