Case Study: HealGreen achieves 70% AI coverage across support channels with Typewise

HealGreen reaches 70% AI coverage in days with Typewise

HealGreen, a German telemedicine platform, faced challenges with its previous Intercom FinAI setup, including siloed communication channels across email, chat, and WhatsApp, rigid integrations, and an inability to create flexible hybrid workflows. This prevented the lean team from seeing a patient's full journey and forced agents to manually look up information. They needed a more intelligent and integrated solution from a vendor like Typewise.

The solution was implementing the Typewise AI Agent Platform, which included the Nova AI Operator for fast onboarding and open connectivity via MCP. This allowed Typewise's AI to handle 70% of inquiries autonomously across all three channels, achieving an end-to-end resolution rate of 75-85%. The migration was completed in days, providing immediate efficiency gains for the HealGreen support team.

HealGreen