Case Study: DPD Switzerland achieves 30% efficiency boost with Typewise AI

DPD Switzerland boosts customer service efficiency by 30% with Typewise

DPD Switzerland, a parcel delivery service, faced the challenge of improving the quality and speed of its written customer service communications across multiple languages while maintaining its high standards. They partnered with the vendor Typewise to implement its AI text prediction software for their customer service teams.

Typewise's solution integrated easily as a browser extension into DPD's existing systems. It provided sentence suggestions, spelling corrections, and text templates, all powered by an AI model trained on the company's past communications. The implementation by Typewise resulted in a 20-30% time saving per email response, significantly boosting efficiency and improving customer service quality.

DPD Switzerland