Case Study: Brack.ch achieves 19% faster response times with Typewise AI

BRACK.CH cuts response times by 19% with Typewise

BRACK.CH, a leading Swiss online retailer, sought to improve the quality and efficiency of its written customer service communications. The company needed a solution to handle complex, process-oriented inquiries that required support agents to navigate multiple systems. To meet this challenge, BRACK.CH partnered with Typewise to implement its AI-powered writing assistant.

Typewise's solution, which integrates as a browser extension into existing CRM systems, provides agents with spelling corrections, predefined text snippets, and suggestions for complete sentences. This implementation led to a measurable 19% increase in efficiency, allowing BRACK.CH to achieve significantly faster response times. The success with Typewise has paved the way for further AI integration to enhance information retrieval within their customer support processes.

BRACK.CH