Case Study: Beurer achieves 90%+ resolution rate with Typewise AI customer service

Beurer achieves 90%+ resolution rate with Typewise AI

Beurer, a German manufacturer of health and wellness products, faced the challenge of handling over 80,000 customer service tickets annually without scaling headcount. They needed to provide quick, high-quality responses, particularly for recurring requests, while meeting strict regulatory requirements. Beurer partnered with vendor Typewise to implement its AI Platform and specialized AI agents.

The Typewise solution used smart AI agent orchestration and a deep Salesforce Service Cloud integration to automate entire processes. This resulted in 70% of inquiries being routed to AI agents, which achieved a resolution rate above 90%. For tickets requiring human agents, the hybrid AI approach cut handling time by 50%. Beurer went live with the first AI agents in just six weeks.

Beurer