Case Study: Wrike achieves a 70% reduction in onboarding time so consultants can focus on customer success with Typeform

How Wrike reduced product training time by 70% using simple tutorials

Wrike, a SaaS platform for collaborative project management, needed to reduce churn by shortening customers’ time-to-value and improving onboarding. To speed learning and scale education, Wrike’s consulting team adopted Typeform to create interactive in-app tutorials that combine short videos and quizzes.

Using Typeform’s flexible forms, video embedding and logic-jump quizzes, Wrike implemented the solution in three days and cut time spent on basic product training by 70%, allowing consultants to focus on higher‑value customer transformations and removing the need for many live training sessions. Typeform’s rapid testing and customization delivered measurable operational savings and stronger customer learning outcomes.

Wrike

Adler Chan

Member of Consulting Team