Case Study: The Community Co achieves faster, branded maintenance requests and cost savings with Typeform

How to manage properties using Typeform

The Community Co, a Brisbane-based community and property management firm, faced the constant stream of maintenance requests, complaints and paperwork from residents and wanted an easy, on-brand way for clients to submit and pre-classify those requests. They turned to Typeform to replace slow email and paper workflows while keeping the experience aligned with their upscale brand.

Using Typeform, The Community Co built and embedded eight tailored forms (maintenance, complaints, insurance, pet permissions, etc.) that accept file uploads and electronic signatures, send custom email notifications, and automatically populate spreadsheets for tracking. The result: drastically reduced back-and-forth emails and phone calls, savings of “hundreds of dollars a month,” smoother workflows and consistently positive client feedback — all enabled by Typeform.

The Community Co

Pedzi Mawande

Managing Director