Case Study: City of Tulsa maximizes COVID-19 reimbursements and slashes reporting time with Tyler Technologies' Enterprise ERP

Why Tracking Expenses is Good For Your Budget

The City of Tulsa, Oklahoma (population 400,000; 3,700 employees), a Tyler client since 2016, faced a major challenge when COVID-19 struck: legacy systems, incomplete integrations, and numerous manual processes meant each department was responsible for identifying and documenting its own emergency spending, making it difficult to track disaster-related expenditures and pursue federal reimbursement.

Using Tyler’s Enterprise ERP Project Ledger, Tulsa created a unified “COVID” project with payroll and expense strings, provided coding guidance to departments, tracked overtime and CARES/HUD fund disbursements, and used Content Manager to extract 1,500+ supporting documents. The approach captured nearly $684,000 in COVID-related costs, enabled reimbursements to be posted by fund to restore budgets, and reduced reimbursement documentation time from about 125 hours to 15 minutes.

City of Tulsa

Monica Wright

Enterprise Systems Manager