Case Study: Hilton Head Island, South Carolina achieves resilient, cloud-based permitting and improved disaster recovery with Tyler Technologies

Why Smart Cities Flip to Community Development Cloud Tech

The Town of Hilton Head Island, South Carolina — a coastal municipality serving 40,000 residents and millions of annual visitors — faced chronic risk from hurricanes that threatened its on‑premises data centers and could leave critical permitting, licensing, and municipal services offline for days or weeks. City leaders needed a way to protect operations, support growth, and maintain citizen services during frequent weather‑related disruptions.

Hilton Head migrated its permitting, ERP, and civic access systems to Tyler Technologies’ cloud‑based platform, which simplified the transition, provided secure off‑site backups, and enabled remote access. The move delivered faster recovery, uninterrupted service during storms (including issuing permits for damaged properties), and a smoother online experience for staff and residents, while freeing IT to focus on customer service.

Hilton Head Island, South Carolina

Jacob Deuel

Assistant Technology & Innovation Director