Case Study: West Ada School District improves ridership visibility and family communication with Tyler Technologies

West Ada School District reduces parent calls and supports 85 languages with Tyler Technologies

West Ada School District, the largest school district in Idaho, faced significant challenges in managing student transportation due to inaccurate ridership data from parent surveys, leading to inefficient routes and overcrowding. To gain accurate, actionable data and efficiently serve its 38,000 students, the district turned to Tyler Technologies and implemented its Student Transportation solution.

By utilizing Tyler's dynamic routing, Advanced Trips functionality, and the My Ride K-12 parent app, the district achieved transparent ridership monitoring and multilingual communication. The solution delivered measurable impacts, including cost savings from canceling empty shuttles, a massive reduction in phone calls to the transportation office, and equitable access to programs for all students.

West Ada School District