Case Study: Virginia Department of Corrections achieves faster, more accurate background investigations with Tyler Technologies

Virginia Department of Corrections streamlines 8,000 investigations a year with Tyler Technologies

The Virginia Department of Corrections faced a significant challenge as its Background Investigation Unit struggled with outdated, paper-based processes for handling approximately 8,000 annual background checks. Staffed by a small team, the unit dealt with errors, duplication, and inefficient record storage, a situation worsened by remote work requirements during the COVID-19 pandemic. To modernize, the department turned to Tyler Technologies and implemented its Background Investigation application.

The solution from Tyler Technologies digitized and automated the entire investigation workflow, capturing all case data and facilitating remote collaboration. This eliminated physical file handling and manual tracking. As a result, the Virginia Department of Corrections achieved reduced errors, enhanced data security, and significant efficiency gains, allowing investigators to focus their expertise on timely and thorough investigations instead of administrative paper tasks.

Virginia Department of Corrections