Case Study: Allen County Sheriff’s Office achieves IBR compliance and faster response times with Tyler Technologies

Updated tech is changing the game for Allen County, Ohio

The Allen County Sheriff’s Office in Lima, Ohio (pop. ~110,000) — a 165‑employee agency that dispatches most county law enforcement and fire services — faced outdated, end‑of‑life systems that didn’t integrate, preventing data sharing and analysis. With a single overwhelmed IT specialist, the agency struggled with unreliable support and faced a deadline to become Incident Based Reporting (IBR) compliant to secure state funding, leaving them unable to identify crime trends or implement proactive policing.

In November 2020 the agency implemented Tyler’s New World suite (Enterprise CAD, Law Enforcement RMS, Mobile, New World Corrections and related modules), delivering IBR compliance and eligibility for state funding, streamlined report writing with auto-population and scanning, faster, better‑informed response times via enhanced mapping and alerts, and the ability to collect, store and analyze data to track trends and improve operations. The integrated system also brought improved customer support and plans for CAD‑to‑CAD interoperability with neighboring counties.

Allen County Sheriff’s Office

Bryan McKinney

Lieutenant