Case Study: Santa Clara Superior Court achieves unified, all‑electronic case management and reduced backlogs with Tyler Technologies' Odyssey solution

Unified Case Management to Improve Efficiency and Access to Justice

The Superior Court of California, County of Santa Clara (SCSC) faced inefficient, paper-driven operations and fragmented custom case management systems that required extensive manual work and data reconciliation, straining limited staff and hindering timely access to justice.

Partnering with Tyler Technologies to implement the Odyssey platform plus custom tools, SCSC created a unified, data-driven case management system with reporting, web portal, dashboards and integration endpoints. The solution automated transactions from counter to courtroom, enabled better data analysis for decision-making, reduced backlogs in critical areas like children and family while maintaining staff levels, and moved the court toward an “All Electronic” environment.

Santa Clara Superior Court