Case Study: Town of Prosper achieves streamlined environmental health inspections and faster permitting with Tyler Technologies' Enterprise Environmental Health

Tyler's Enterprise Solution Simplifies Environmental Health

The Town of Prosper, Texas, a fast-growing community of about 38,000 residents, struggled with a manual, paper-based environmental health program that made tracking permits, inspections, food handler certifications, and recurring re-inspections cumbersome. Handwritten notes, varied permit expirations, and lost or incomplete applications slowed processing and increased re-inspection workloads for health inspectors and code compliance staff.

Prosper implemented Tyler Technologies’ Enterprise Permitting & Licensing and Enterprise Environmental Health on a single platform, introducing digital workflows, automation, standardized checklists and comments, and GIS-linked location data. The integrated solution sped permit processing, cut application follow-up by 30–45 minutes, reduced re-inspection time by 2–3 hours on average, improved inspection clarity and timeliness, and gave inspectors unified visibility and collaboration across permits.

Town of Prosper

Pamela Clark

Business Systems Specialist