Case Study: Mission Consolidated Independent School District achieves 25% eLearning uptake and reduced IT support calls with Tyler Technologies' Tyler SIS

Tyler SIS and eLearning training simplify life in the IT office

Mission Consolidated Independent School District, a public district in Mission, Texas serving about 16,000 students, had adopted Tyler SIS but faced a heavy volume of IT support calls and inconsistent teacher use of the system. The district needed a way to popularize year‑round training and ensure new and returning teachers could confidently use core SIS features from day one.

Mission CISD made Tyler SIS eLearning mandatory for all new teachers, promoted the program districtwide and entered the eLearning Challenge, which led to a 25% increase in video use and a dramatic reduction in support calls. As staff became more fluent with Tyler SIS, teachers began using advanced features like seating charts and parent/student portals, improving daily workflows and communication across the district.

Mission Consolidated Independent School District

Jorge Cavazos

Administrator for Information Systems