Case Study: Town of Gilbert, Arizona achieves faster, smoother online permitting with Tyler Technologies

Town of Gilbert modernizes permitting in 3 months with Tyler Technologies

The Town of Gilbert, Arizona, faced the challenge of modernizing its manual, paper-based permitting process, a need accelerated by office closures during the global pandemic. Tyler Technologies helped the town address this by implementing its Enterprise Permitting & Licensing solution, specifically the eReviews module, to enable online submissions and electronic plan review.

By working with Tyler Technologies to deploy a full online permitting system, Gilbert created a transparent digital workflow integrated with tools like Bluebeam for collaboration. This solution eliminated manual steps, reduced communication errors, and allowed applicants to submit and review comments remotely. The results included a significantly smoother process, fewer support calls, and high satisfaction from both town leadership and citizens, who saved time and money by rarely needing to visit town facilities.

Town of Gilbert, Arizona