Case Study: Town of Clarkdale, Arizona boosts permit processing efficiency with Tyler Technologies Incode

Town of Clarkdale cuts permit turnaround to 2.6 days with Tyler Technologies

The Town of Clarkdale, Arizona, was facing a rapidly increasing workload without the ability to add staff. To improve efficiency, the town's Community and Economic Development Department evaluated its existing software from vendor Tyler Technologies, the Incode system, which they discovered was rich with underutilized features that were contributing to operational inefficiencies.

Working with Tyler Technologies, the town implemented key process changes to better utilize the Incode system's full functionality. This led to streamlined operations, reduced manual data entry, and enhanced customer service. The measurable results included drastically reduced permit processing times and an increase in permit fee revenue of over $20,000.