Case Study: City of Seguin achieves more efficient, paper-free service orders with Tyler Technologies' Mobile Service Orders

Texas City Leverages Technology for More Efficient Service Orders

The City of Seguin, Texas (pop. ~30,000), was struggling with a paper‑heavy, manual service order process for its utility billing operations: orders were printed, distributed and returned by hand, often misplaced or delayed, which doubled work and consumed staff time and office space.

After piloting Tyler Technologies’ Mobile Service Orders (integrated with Incode Utility Billing), Seguin moved to tablet‑based, map‑driven electronic orders that upload instantly. The change eliminated stacks of paperwork, sped up and improved accuracy of assignments, freed staff for other tasks, let field crews start earlier, and handled peaks of demand (1,009 orders in one month) without overwhelming the team.

City of Seguin

Leann Wilkerson

Utility Billing Supervisor