Case Study: North Richland Hills Municipal Court achieves higher appearance rates and 40% payment increase with Tyler Technologies' text notification solution

Texas City Leverages Notifications to Increase Compliance

North Richland Hills Municipal Court, a 15‑person court in North Richland Hills, Texas managing roughly 19,000 cases a year, struggled with attendance and compliance when relying primarily on mailed notices. Unreliable addresses, delivery delays and unread postcards contributed to missed hearings, growing backlogs and inefficient case resolution.

To fix this, the court partnered with Tyler Technologies to add integrated text‑message notifications to its case management system, piloting the program in 2019 and quickly training staff. The texts improved real‑time communication (and were invaluable during COVID for cancellations and virtual‑hearing prompts), cut mailing costs, and delivered measurable gains: appearance rates up 6%, payments up 40%, and cases under 30 days reduced by 34%.

North Richland Hills Municipal Court

Rebecca Vinson

Administrator