Case Study: Temecula boosts permitting speed and digital service with Tyler Technologies

Temecula speeds permit turnaround by 24–48 hours with Tyler Technologies

The city of Temecula, California, faced the challenge of supporting its rapid growth with outdated, paper-reliant permitting and licensing systems that could not support its community development goals. To create a more responsive government and encourage economic prosperity, the city partnered with Tyler Technologies to implement its Enterprise Permitting & Licensing software.

Tyler Technologies' solution digitized and streamlined city processes, enabling a fully virtual and transparent permitting system. This implementation by Tyler Technologies resulted in a 24-48 hour faster permit turnaround, managed a 16% increase in annual permits without adding staff, and achieved a 75% reduction in paper consumption. The city was also able to successfully transition to 100% virtual transactions within four days at the start of the COVID-19 pandemic.