Case Study: Summit County, Ohio improves emergency response with Tyler Technologies' Enterprise Public Safety solutions

Summit County consolidates 70% of public safety operations with Tyler Technologies

Summit County, Ohio faced significant challenges in coordinating emergency response across its multiple dispatch centers and public safety agencies, which were using varying computer-aided dispatch systems. This led to communication breakdowns, slower response times, and operational inefficiencies. To overcome this, the county turned to Tyler Technologies for a standardized solution using their Enterprise Public Safety suite of products.

Tyler Technologies implemented a consolidated platform, creating the Summit County CAD Consolidated Consortium. This solution standardized CAD and RMS systems, integrated mobile field applications, and introduced digital forms. The results were measurable: approximately 70% of the county consolidated onto the unified system, leading to improved emergency response times, enhanced real-time situational awareness for field responders, streamlined compliance with state mandates, and significantly better interagency communication and coordination.