Case Study: St. Charles County, MO achieves streamlined hiring and saves 100+ staff hours with Tyler Technologies' Enterprise ERP Human Resources Management

Streamlining Hiring Processes Saves Time, Aids Communication

St. Charles County, Missouri — a county government serving about 405,000 residents with 1,250 employees — faced a slow, paper-heavy hiring process that forced HR to act as a bottleneck. Job submissions were only visible to HR, hiring managers received candidate lists infrequently, new hires weren’t fully entered into the ERP for up to two weeks, and paper forms had to be routed and signed manually.

The county implemented Tyler’s Enterprise ERP Human Resources Management applicant tracking and onboarding, giving hiring managers self-service access, automated status emails, kick-out questions, and online new-hire tasks. Within six months calls to HR fell by 50%, mailing and printing costs dropped by $1,000 (by eliminating 18 mailed forms), more than 100 staff hours were saved, and hiring cycles became significantly faster with hiring managers able to see and act on candidates immediately.

St. Charles County, MO

Kelly Grote

Applications Analyst