Case Study: Bibb County Probation achieves first perfect DCS audit and streamlined case management with Tyler Technologies' Tyler Supervision

Streamlined Case Management and Achieved Perfect Audit Results for the First Time

Bibb County Probation in Macon, Georgia, serves three courts and manages about 2,000 supervision cases with an 18‑person staff. Its legacy 1980s mainframe lacked case‑tracking, ad hoc reporting and scalability, making quarterly state reports and DCS audits slow, error‑prone and repeatedly resulted in unfavorable outcomes.

The county migrated its data to Tyler Supervision, adopting dashboards, automated workflows and built‑in reporting to eliminate spreadsheets and speed audit responses from days to about 20 minutes. The new system improved case oversight (including community service tracking), enabled more frequent file reviews, supported new case types, and helped Bibb County achieve its first perfect DCS audit while providing a scalable platform for future needs.

Bibb County

Amy Hartley

Chief Probation Officer