Case Study: Stockton, California achieves data-driven performance improvement with Tyler Technologies' Enterprise Data Platform

Stockton launches open data portal in 3 months with Tyler Technologies

The city of Stockton, California, faced a challenge in renewing city services and communication with the public after its recovery from bankruptcy. Under City Manager Harry Black, the goal was to rally staff around data-informed performance improvement. To achieve this, Stockton partnered with Tyler Technologies and implemented its Enterprise Data Platform.

Tyler's solution enabled the creation of an Office of Performance & Data Analytics, which established a city-wide performance management program. The use of the data platform has empowered departments, allowing them to analyze service delivery more effectively. For example, data has highlighted equity considerations in public works and improved community conversations with the police department. The result is a more proactive, data-driven approach to city services, with staff energized by the tools provided by Tyler Technologies.