Case Study: St. Charles County, Missouri streamlines hiring and cuts HR workload with Tyler Technologies Enterprise ERP

St. Charles County cuts HR calls 50% with Tyler Technologies

St. Charles County, Missouri, faced a time-consuming and paper-based hiring process that burdened HR and hiring managers. The county’s manual methods delayed communication and pushed new employee onboarding far past their start dates. To address this, the county turned to its long-term vendor, Tyler Technologies, leveraging the self-service applicant tracking and onboarding functionality within Tyler’s Enterprise ERP Human Resources Management application.

By implementing Tyler’s solution, the county decentralized recruiting through hiring manager self-service portals, automated communications, and digitized forms. This shift eliminated paper workflows and gave managers direct insight into the applicant pool. As a result, Tyler Technologies helped St. Charles County reduce phone calls to HR by 50%, save over $1,000 in mailing costs, and reclaim more than 100 staff hours, significantly accelerating the entire hiring timeline.

St. Charles County, Missouri