Case Study: City of Sevierville achieves faster, more accurate court case processing with Tyler Technologies' Odyssey Clerk Edition

Shelby, TN, Criminal Court Clerk's Office Automates Court Case Processing

Tyler Technologies worked with the Shelby County Criminal Court Clerk's Office in Shelby, TN to address time-consuming, duplicate, and error-prone manual court case processing. The office needed a way to save staff time on data entry, eliminate redundant inputs, and ensure data integrity across charges, hearings, bonds, warrants, dispositions and court minutes.

By implementing Odyssey Clerk Edition™ activities that automatically pull dialog data to generate court minutes and trigger related case updates, the clerk’s office dramatically sped up processing—one 28-case session that normally took an hour was completed in 19 minutes—and eliminated duplicate entry and integrity issues. The change produced faster, more accurate and consistent data entry, simpler troubleshooting, timely and accurate state reporting, consistent judicial documentation, one-click multi-action workflows, and helped the office reach an “All Electronic” environment.

City of Sevierville